Account and Data Deletion

Effective date: 11 November 2026 · Last reviewed and updated: 11 November 2026

This page explains how to request deletion of your Audia account and the information associated with it. For details about how Audia collects and uses information, see our Privacy Policy.

Important: Account deletion is permanent. It removes your Audia account and associated library/content from Audia's active systems. It does not automatically cancel subscriptions or payment agreements, and it cannot remove files you previously downloaded or copies shared outside Audia.

1. Delete your account in the app

Open Audia and sign in to the account you want to delete.
Open your Profile screen.
Choose Delete Account and follow the confirmation steps.
Wait for the app to confirm that the server has completed the deletion.

The in-app deletion request is authenticated against your account. If the server cannot complete the request, the app should report an error; do not assume the account has been deleted unless the app confirms success.

2. Request deletion by email

If you cannot access the app or sign in, email pixelhearttech@gmail.com with the subject Audia Account Deletion Request. Include the email address associated with your Audia account and enough information for us to identify the account. We may ask you to verify that you own it before proceeding.

Do not send your password, authentication token, payment-card details or other security credentials.

3. What deletion removes

When the account-deletion process completes successfully, Audia's server-side process is designed to delete:

Your Audia account and associated profile and authentication records.
Account-linked generated music, audio, music videos, video assets, thumbnails and associated media metadata held in Audia-managed storage, including associated objects in Cloudflare R2 where identified by the deletion process.
Generation and library records, editor scene records and related account-linked history.
Your community posts and associated comments, likes, reports and other personal community activity stored in Audia's systems.
Account-linked credits, device associations and other records identified as belonging to the account.
Voice-profile details and identifiers stored in the Audia account database.

Unlike an anonymisation-only process, the current account-deletion implementation removes the account's community posts from Audia's active systems rather than promising that those posts will remain publicly available in anonymised form.

4. What deletion does not automatically remove or cancel

Subscriptions and recurring payments: Deleting your Audia account does not cancel a Google Play, Apple App Store or web payment subscription. Cancel through the same store or payment channel where you subscribed, before or separately from deleting your account. If you are unsure which channel billed you, check your purchase receipt or contact the provider.
Downloaded or exported files: Songs, videos or other files already saved to your phone, computer or another storage location are not remotely erased by account deletion. Delete those copies yourself.
Content shared outside Audia: Other people may have copied, downloaded or reposted content that you previously made public. Audia cannot remove copies held independently by other people or external services.
Third-party provider records: Inputs or media sent to independent AI, hosting, communication or payment providers may be subject to those providers' own retention and deletion policies. Audia removes the account-linked data and media it controls as described above, but cannot guarantee deletion from independent providers' systems. You may need to contact a provider directly for a separate request.
Information retained by law: A limited amount of information may be retained where required by law or necessary to address security, fraud, payment disputes or legal claims. Where retained, it is restricted to that purpose.

5. Purchases, credits and subscriptions

Account deletion may remove your Audia account balance, library and access to purchased or unused credits and benefits. These may not be restored if you create a new account later. Deleting your Audia account is not a refund request. Refunds are handled under the rules of the store or payment provider through which you paid.

Please cancel any recurring subscription separately through Google Play, Apple App Store or the relevant web payment channel. Account deletion alone does not stop future billing.

6. After deletion

Once deletion succeeds, you will be signed out and the deleted account and its Audia library cannot be restored through a later sign-in. If you sign in again, a new account may be created. Keep any files you wish to retain by downloading them before you request deletion.

7. Guest or device-based use

If you used Audia without a signed-in account, some activity or credits may be associated with a device identifier rather than an account email. Contact us at the address below and explain that you used Audia without signing in. We may need additional information to locate the relevant records.

8. Contact

For help with an account or data deletion request, contact pixelhearttech@gmail.com.

For more information, read the Privacy Policy and Terms of Service.