Privacy Policy

Effective date: 11 November 2026 · Last reviewed and updated: 11 November 2026

This Privacy Policy explains how Audia ("Audia", "we", "us" or "our") collects, uses, stores and shares information when you use the Audia mobile application, website and related services (together, the "Services"). It should be read together with our Terms of Service and Account and Data Deletion Policy.

We process information to provide the Services, operate accounts and purchases, create and deliver AI-generated content, support community features, protect users and comply with applicable law. We do not ask you to provide information that is not needed for these purposes.

1. Information we collect

Some features may be used without signing in. In that case, a device identifier and associated activity may be used to provide device-based features and maintain relevant balances. If you sign in, information may be associated with your account.

2. How we use information

3. AI processing and third-party service providers

Audia relies on service providers to host the Services, process payments, authenticate accounts, moderate content and provide AI generation or live features. Depending on the feature you use and the provider configuration in effect, relevant inputs or outputs may be processed by providers including:

Only information relevant to the requested feature should be sent to the provider processing that feature. These providers process information under their own terms and privacy notices and may act as independent controllers for some processing. Their handling, security and retention practices are governed by their respective policies.

We may also disclose information to professional advisers, authorities or other parties where necessary to comply with law, protect rights and safety, investigate abuse, or establish or defend legal claims. We do not sell personal information.

4. Public and shared content

If you choose to publish content, use a public profile, comment, or participate in a live or community feature, the information and content you submit may be visible to other users and may be copied or shared by them. Do not publish personal or confidential information unless you intend it to be public. Content you share outside Audia is outside our control.

5. Payments, credits and subscriptions

Purchases made through Google Play or the Apple App Store are handled by the relevant store. Web purchases, where offered, may be handled by Stripe. We receive transaction and entitlement information needed to verify purchases and provide credits or subscription benefits, but payment-card details are handled by the payment provider. The provider's terms govern payment processing, cancellation and refunds for transactions made through that provider.

6. Legal bases and your privacy rights

Where data protection law such as the GDPR applies, we process personal information as necessary to perform our contract with you, to pursue legitimate interests such as service security and improvement, to meet legal obligations, and on the basis of consent where consent is required or requested. You may withdraw consent at any time; this does not affect processing already carried out lawfully.

Depending on your location, you may have rights to access, correct, delete, restrict or object to processing of your personal information, and to receive certain information in a portable format. You may also complain to your local data protection authority. To exercise a right, contact pixelhearttech@gmail.com. We may need to verify your identity before acting on a request.

7. International processing

Our service providers may process information in countries other than the country where you live. Data protection laws in those countries may differ. Where required, we take steps intended to provide an appropriate legal basis and safeguards for international transfers. You can contact us for further information about relevant safeguards.

8. Retention and deletion

We keep account information while your account remains active and retain content and related records for as long as needed to provide the Services, maintain your library, administer purchases, enforce our terms, protect the Services or meet legal obligations. Retention periods can vary by data type and provider.

You can request permanent account deletion from the in-app account deletion control or by emailing pixelhearttech@gmail.com. When the server confirms a successful account deletion, Audia's account-deletion process removes the account and associated account-linked records and attempts to remove associated media from Audia-controlled local storage and Cloudflare R2. The process also removes the account's community posts and associated personal activity from Audia's active systems. See the Account and Data Deletion Policy for details and limitations.

Copies already downloaded or exported to your device, copied by other users, shared outside Audia, or processed by independent third-party providers may not be removable by Audia. Limited information may be retained where required by law or necessary for security, fraud prevention or legal claims. Provider-side copies are subject to the provider's own retention rules.

9. Security

We use reasonable technical and organisational measures designed to protect information, including encrypted connections and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Children's privacy

The Services are not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can investigate and take appropriate action.

11. Permissions

The app may request device permissions when you use features that need them, such as recording or selecting audio, saving media, or receiving notifications. You can manage permissions through your device settings. The permissions requested by a particular release may vary by platform and operating-system version.

12. Changes to this policy

We may update this Privacy Policy as the Services or legal requirements change. The current version and its review date will be published on this page. If a change materially affects how we process information, we will provide any notice required by law.

13. Contact

For privacy questions or requests, contact us at pixelhearttech@gmail.com.